Before and after the due date
Reminder profiles let you decide the rhythm of communication around a due date, so learners get a timely heads-up and a clear prompt if they fall behind.
- Pre-due reminders that prompt learners while there is still time
- Post-due reminders that push overdue training toward completion
- Escalation that keeps chasing when a due date has passed
- Reminders tied to real assignment status, so finished learners stop hearing from the system
Escalation for what matters
Not every course needs the same intensity of follow-up. Escalation lets required or time-sensitive training keep prompting after the deadline instead of a single reminder that's easy to ignore.
A record of what was sent
Reminder activity is captured in a notification log, so you can see what was sent and when. That log is filterable and exportable to CSV, which is useful when you need to show that learners were prompted before training lapsed.
Frequently asked questions
When do reminder emails go out?
Reminder profiles send emails before a due date to prompt learners in time and after the due date to push overdue training toward completion.
What is escalation?
Escalation means reminders keep going after a due date passes instead of stopping, so required or time-sensitive training continues to be chased rather than quietly lapsing.
Do reminders stop once someone finishes?
Yes. Reminders are tied to real assignment status, so learners who complete their training stop receiving prompts.
Can I prove that reminders were sent?
Yes. A notification log records what was sent and when. It can be filtered and exported to CSV, which helps when you need evidence that learners were prompted.
Do reminders work with recurring training?
Yes. Reminders run on the same scheduling engine as recurring assignments, so each renewal cycle gets its own pre-due and post-due reminders.